Returns & Refunds Policy

At Marna, we strive for the highest quality in every bite; however, if your order arrives damaged or incorrect, you may request a return within 7 days of delivery. Due to the perishable nature of our food products, we cannot accept returns for items that have been opened or consumed.

1

Submit a Request

Contact our support team within 7 days of receiving your order, providing your order number and a brief explanation of the issue.

2

Provide Documentation

Attach clear photos of the damaged product or incorrect item along with the original packaging to help us process your claim faster.

3

Awaiting Approval

Our quality control team will review your request within 48 hours to confirm eligibility for a refund or a replacement.

4

Resolution

Once approved, we will either ship a fresh replacement at no cost to you or issue a full refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing